top of page

Returns policy 

Return Address

4 Cotford Parade Brigstock Road London CR7 7JG

 

At Cuthbert Manuel, we strive to process returns and exchanges promptly. However, please allow up to 14 days for your return or exchange to be processed.

IMPORTANT: Address Change Policy Please note that we can only ship to the address provided at the time of placing the order on our website. Once an order has been placed, we cannot change the shipping address. If you have made a mistake in the address, please contact us immediately to cancel the order and re-enter your correct details.

If you have any questions or need urgent assistance, please email us at cuthbertmanueldesigner @gmail.com

Returns: To initiate a return, please follow these steps:

  1. Prepare your Return: Print a copy of the order confirmation email you received when placing your order. Indicate which items you are returning.

  2. Package and Ship: Return the items by registered mail, in their original condition, to the address provided below. Please ensure that the return package is sent within 10 working days from the date of receipt. We recommend using recorded delivery and obtaining proof of postage for your records. Please note that we are unable to assume responsibility for any lost or damaged items during return shipping.

Cuthbert Manuel Returns Department 4 Cotford Parade Brigstock Road London CR7 7JG

  1. Refund Process: Once we receive your return package and it passes our inspection, we will proceed with the refund. We will refund any sums that you have paid to us, excluding postage and packing charges. Only products that are returned in their original condition will be eligible for a refund. Any products that do not meet these criteria will be returned to the customer at their own cost.

We appreciate your patience during the return and exchange process. Should you have any further questions or concerns, please do not hesitate to contact us.

 

Returns statement 

We want you to be completely satisfied with your purchase from Cuthbert Manuel If for any reason you are not entirely happy with your order, we offer a hassle-free return policy. Please read the following information carefully regarding our returns process:

  1. Eligibility: To be eligible for a return, the item(s) must be in their original condition, unworn, with all tags and labels intact. We cannot accept returns for items that have been used, washed, altered, or damaged.

  2. Timeframe: Returns must be initiated within 10 working days from the date of receipt. We kindly ask that you promptly contact our customer support team or follow the return instructions provided on our website.

  3. Return Process: To initiate a return, please follow these steps:

  • Contact our customer support team or visit our website to obtain a Return Authorization (RA) number.

  • Pack the item(s) securely in their original packaging, including the order invoice or a copy of it.

  • Clearly write the RA number on the outside of the package.

  • Ship the package back to us using a reliable and trackable shipping method. We recommend obtaining proof of postage for your records.

  1. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a shipping method that provides tracking and insurance, as we cannot be held responsible for lost or damaged return packages.

  2. Refund Process: Once we receive your return and verify its eligibility, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase, excluding any original shipping charges.

  3. Exchanges: If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once we receive your return, we will process a refund for the returned item and kindly ask you to place a new order for the desired item on our website.

  4. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable. These may include underwear, swimwear, earrings, and beauty or personal care products, unless they are defective or damaged upon receipt.

  5. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable return shipping costs.

Please note that the aforementioned returns policy applies to purchases made directly from our website. If you have made a purchase from one of our authorized retailers or other platforms, please refer to their respective return policies.

For any additional inquiries or further assistance regarding returns, please reach out to our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Cuthbert Manuel 

Please review our full Returns Policy for more detailed information, including any specific conditions or exceptions that may apply.

Thank you for choosing Cuthbert Manuel. We appreciate your understanding and cooperation in adhering to our returns process.

bottom of page